Grievance Policy Writers

What are Grievance Policies?

Grievance policies set out the formal process employees can follow to raise concerns or complaints about their treatment at work, ensuring these are handled fairly, consistently and in line with employment law.

These HR policies are essential for maintaining a respectful and legally compliant workplace, where staff feel confident their concerns will be taken seriously.

What Do Grievance Policies Cover?

A grievance policy typically includes:

• When and how to raise a formal grievance

• Steps for informal resolution where appropriate

• Investigation procedures and timescales

• Roles of HR, line managers and employee representatives

• The right to be accompanied at meetings

• Appeal process if the employee is not satisfied with the outcome

• Record-keeping and confidentiality

All grievance procedures must align with the ACAS Code of Practice, which outlines the principles employers should follow to resolve workplace disputes effectively and fairly.

Having a clear policy in place helps prevent misunderstandings and ensures a structured response to sensitive issues such as unfair treatment, bullying, or contractual concerns.

It also protects the organisation by reducing the risk of legal claims and demonstrating that employee concerns are taken seriously and addressed promptly.

In addition to meeting legal requirements, a well-managed grievance process can help resolve issues early, reduce tension in the workplace, and promote better communication between staff and management. It signals that the organisation values fairness and is committed to fostering a supportive working environment.

Policy and Procedure Services

We offer a wide-ranging selection of professionally developed workplace policies, designed to meet the practical and legal needs of your organisation. Our service gives you the flexibility to choose from standard, customised, or fully bespoke documents that align with your business goals, sector requirements, and operational style.

Policy and Procedure Development
Creation of clear, practical policies that reflect current legislation, best practice, and your organisation’s values.

Review and Gap Analysis
A thorough review of your existing policies to identify areas for improvement and ensure they remain compliant and effective.

Tailored Solutions
All documents are written in accessible language and adapted to suit your company’s size, culture, and ways of working.

Implementation Support
Guidance to help you introduce and embed policies across your organisation so they are understood and applied confidently by all staff.

We write policy and procedure documents for your company and perform business analysis services enabling you to stay efficient, compliant and improve quality. We also offer consultancy services for accreditation and bidding. Our services span all company sizes and sectors. If you have requirements that are not covered on the website, please let us know.