On Call Policy and Procedure Writers

On call procedures and policies outline how businesses manage employees who are required to be available for work outside of their normal working hours.

These policies ensure staff understand their responsibilities, compensation entitlements, and how on call arrangements fit within legal working time limits.

What Do On Call Procedure Policies Cover?

An on call policy typically includes:

Definition of on call work and when it applies
Eligibility and roles expected to participate
How on call rotas are scheduled and communicated
Pay, allowances, or time off in lieu for on call duties
Response time expectations during on call periods
Use of company equipment or contact methods
Health and safety considerations for late night or emergency work
Links to Working Time Regulations and rest break requirements

Employers must ensure on call arrangements comply with the Working Time Regulations 1998, especially in relation to maximum weekly hours and rest periods. In some cases, time spent on call may count as working time, depending on the nature of the restrictions.

A clear policy helps prevent misunderstandings, ensures fair treatment, and supports safe and compliant staffing practices.

Policy and Procedure Services

We offer a wide-ranging selection of professionally developed workplace policies, designed to meet the practical and legal needs of your organisation. Our service gives you the flexibility to choose from standard, customised, or fully bespoke documents that align with your business goals, sector requirements, and operational style.

Policy and Procedure Development
Creation of clear, practical policies that reflect current legislation, best practice, and your organisation’s values.

Review and Gap Analysis
A thorough review of your existing policies to identify areas for improvement and ensure they remain compliant and effective.

Tailored Solutions
All documents are written in accessible language and adapted to suit your company’s size, culture, and ways of working.

Implementation Support
Guidance to help you introduce and embed policies across your organisation so they are understood and applied confidently by all staff.

We write policy and procedure documents for your company and perform business analysis services enabling you to stay efficient, compliant and improve quality. We also offer consultancy services for accreditation and bidding. Our services span all company sizes and sectors. If you have requirements that are not covered on the website, please let us know.