On Call Policy and Procedure Writers

On call procedures and policies outline how businesses manage employees who are required to be available for work outside of their normal working hours.

These policies ensure staff understand their responsibilities, compensation entitlements, and how on call arrangements fit within legal working time limits.

What Do On Call Procedure Policies Cover?

An on call policy typically includes:

• Definition of on call work and when it applies

• Eligibility and roles expected to participate

• How on call rotas are scheduled and communicated

• Pay, allowances, or time off in lieu for on call duties

• Response time expectations during on call periods

• Use of company equipment or contact methods

• Health and safety considerations for late night or emergency work

• Links to Working Time Regulations and rest break requirements

Employers must ensure on call arrangements comply with the Working Time Regulations 1998, especially in relation to maximum weekly hours and rest periods. In some cases, time spent on call may count as working time, depending on the nature of the restrictions.

A clear policy helps prevent misunderstandings, ensures fair treatment, and supports safe and compliant staffing practices.