Policies for Healthcare Businesses

Policy Pros writes bespoke policies and procedures for private clinics, GP and dental practices, physiotherapy and allied health practices, and health tech and medical services companies. We turn the expectations of your professional regulators, commissioners and clients into clear documents your team can follow and evidence.

Bespoke, audit-ready policies from £65 + VAT per document. Get a quote or call 020 3951 2875 for a free scoping conversation.

Policies Healthcare Businesses Need

The right mix depends on what you do. A dental practice, a physiotherapy clinic and a health tech company face different rules, so the checklist below covers the documents most healthcare businesses are asked to produce. If you run a care home or domiciliary care service, our health and social care policies page covers the care sector instead.

Legally Required

• Health and Safety Policy - a written policy is required with 5 or more employees under the Health and Safety at Work etc. Act 1974
• Data Protection and Confidentiality Policy - UK GDPR Article 9 and the Data Protection Act 2018 treat health data as special category data needing documented safeguards
• Sharps Safety Policy - the Health and Safety (Sharp Instruments in Healthcare) Regulations 2013 apply to healthcare employers
• COSHH Assessments and Procedures - the Control of Substances Hazardous to Health Regulations 2002 cover disinfectants, sterilants and biological agents
• Complaints Procedure - the NHS Complaints (England) Regulations 2009 for NHS services; GDC Standard 5.1 for dental teams
• Written employment particulars and core HR policies - a written statement is required from day one of employment under the Employment Rights Act 1996
• Device Registration and Post-Market Surveillance Procedures - the Medical Devices Regulations 2002 require MHRA registration and, from June 2025, a documented surveillance plan (manufacturers only)

Expected by Regulators and Clients

• Infection Prevention and Control Policy - expected by commissioners and professional bodies; HTM 01-05 sets the decontamination standard for dental practices
• Consent Policy - GMC, GDC and HCPC standards all require valid informed consent before treatment
• Clinical Records and Retention Policy - the NHS Records Management Code of Practice sets retention schedules for health records
• Chaperone Policy - GMC guidance on intimate examinations and chaperones expects patients to be offered a trained chaperone
• Safeguarding Children and Adults Policy - expected under NHS contracts and by all three professional regulators
• Clinical Governance Framework - asked for by NHS commissioners, private medical insurers and indemnity providers
• Data Security and Protection Toolkit Policies - the DSPT must be completed annually by organisations with access to NHS patient data

Professional Standards Set the Baseline

Doctors answer to the GMC, dental teams to the GDC, and physiotherapists and other allied health professionals to the HCPC. Each regulator publishes standards covering consent, confidentiality, record keeping and complaint handling that registrants must meet.

Those standards bind individual clinicians, but they are evidenced through practice policies. A dental practice without a written complaints procedure, for example, puts every GDC registrant in the building at risk, because Standard 5.1 requires an effective procedure to be readily available to patients.

Health Data Carries Extra Duties

Patient records are special category data under Article 9 of UK GDPR, so you need a lawful basis plus a separate condition before processing them. Some Data Protection Act 2018 conditions, including the employment condition used for staff health records, also require a written appropriate policy document.

Alongside UK GDPR sits the common law duty of confidentiality, which applies to every clinical record regardless of format. Your information governance and data security policies need to cover both, and organisations with access to NHS patient data must renew their DSPT submission every year.

Infection Control and Clinical Safety

Sharps injuries are regulated separately in healthcare. The Sharps Regulations 2013 require healthcare employers to avoid unnecessary sharps use, substitute safer devices and set out procedures for safe disposal and injury response.

Decontamination, waste segregation and staff immunisation sit alongside that, driven by COSHH and by sector guidance such as HTM 01-05 for dental practices. An occupational health policy covering immunisation and exposure incidents is a standard request at audit.

Health Tech and Medical Device Companies

If you manufacture medical devices, including software that qualifies as a device, you must register with the MHRA before placing products on the Great Britain market. Post-market surveillance rules in force since June 2025 add a documented surveillance plan and faster incident reporting.

Health tech firms selling into the NHS are also asked for a current DSPT, data protection documentation and information security policies as procurement conditions. These are contract gates, and deals stall until the documents exist.

What Policy Pros Delivers

Our documents are written around your actual operation: your clinical services, your team, your premises and the contracts you hold. Nothing is lifted from a generic template.

• Bespoke policies and procedures written for your practice or company
• A fixed-price quote before any work starts
• Review rounds included, so you can adjust wording before sign-off
• Final documents supplied on professionally branded templates

Extremely professional and thorough. The policies were tailored perfectly to our sector and delivered ahead of schedule.

You can read more client reviews of Policy Pros on Trustpilot.

How to Get Started

Tell us what your business does and which regulators and contracts you work under, and we will scope exactly which documents you need. You will get a fixed-price quote before anything is written. Get a quote or call 020 3951 2875.