Health and Safety, Industries

Care Home Policies and Procedures

Care, Residential and Nursing Homes Policy Writing and Reviewing

Does your care, residential or nursing home have adequate policies and procedures? Are they up to the standard required by the CQC, the Local Authority and CCG? Would you like to improve your CQC rating? We are specialists in writing and reviewing all manner of policy-related paperwork with a view to protecting all parties by ensuring that the guidelines for a legal and well-run organisation are available. In addition, we offer training guides and resident or staff handbook writing services. Policy Pros understand the regulations around care facilities and the breadth of each organisations duties. We offer policy and procedure writing and reviewing services in the following areas:

  • Duty of Care to your residents
  • Training and Practice Requirements
  • Safer Staffing
  • Mental Capacity and DOL’s
  • Resident and Family Expectations
  • Food and Fluid provision
  • Information Governance
  • Legal Requirements

Please note – there are many policies and procedures a care home may need – please contact us to run through your exact requirements! At Policy Pro’s we can assist you with your core policies and procedures by reviewing and updating them, meaning that you have more time to focus on the practicalities of running your organisation. We also keep abreast of the legal and social changes in the UK which need identifying and embedding into practice.

New Policy Areas for 2020 – 2021

Following a review of the most recent CQC reports and changes in UK Policy we have identified the following areas where homes require assistance:

  • GDPR – are your data and information governance policies and procedures up to date and GDPR compliant?
  • Food and Allergy Labelling – with a change in the law imminent, is your cafeteria/canteen labelling allergens and do staff know what to do in the case of a medical emergency such as anaphylaxis?
  • Cleanliness and Maintenance – does your home have visible and accessible policies and procedures for cleaning and reporting/fixing broken equipment or furnishings?
  • Adequate Food and Fluids – is there a clear policy and procedure around offering food and fluids, identifying those needing assistance and recording intakes effectively?
  • Referral Pathways – Are staff able to identify residents who require referrals and complete them in a timely manner?
  • Training – Do you have a clear system and policy which ensures that only competent and trained staff undertake tasks requiring knowledge and training?
  • Brexit – are you ready for the potential changes in the right to work and reside in the UK?

Policies, Procedures and Handbooks we would recommend for 2020/2021:

Data Security and GDPR Policy

New or Update of current policy

Food Allergen Policy and Training Guide

£50   New

CCTV Policy


Update of current policy

Food and Fluid Provision Policy and Training Guide

£50   New

Review & Update of current policy

Staff Training Record and Task Appropriation Matrix


Cleaning and Maintenance Policy

£50   New

 Update of current policy

Brexit Impact Policy and Risk Analysis


Update of current policy

In order to tailor your policies and procedures to your business, we are required to gather a certain amount of information via a form or telephone consultation.

How We Can Help

With a Technical Business Analyst, Clinical Health Care Practitioner, Trade Union Representative and Masters Level English Teacher we are ideally placed to work together to grasp the needs of each client and provide a multi-disciplinary approach in order to cover every angle and provide excellence.


Office: 01244 342 618

Mobile Numbers

Joanne: 07764 258 001
Shaun:   07908 688 170